IT IS ESTIMATED THAT 15% OF YOUR FINANCIAL SUCCESS COMES from your professional skills, 85% from your proficiency at establishing relationships with other people. This groundbreaking book provides essential tools to establish rapport and trust with anyone, even emotionally challenged people who have the power to make your life miserable. These methods work not only for salespersons, employees, hospitality professionals, and law enforcement officials, but also for CEOs, managers, and anyone who must deal with troublesome people.
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