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Exceeding Customer Expectations

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Kazanjian, Kirk 作者
譯者
2007-1 出版日期
0 頁數
CDN$ 37.95 價格
叢書系列
9780739342039 圖書編碼

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Exceeding Customer Expectations 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

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Exceeding Customer Expectations 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024



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Exceeding Customer Expectations 在線電子書 圖書描述

What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nationnation’s #1 car rental company, Enterprise Rent-A-Car. Drawing upon the secrets time-tested strategies that have propelledhelped Enterprise grow from a single location in St. Louis car dealership into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:

Actively seek out un satisfied customers and quickly turn them into loyal fans commit to improving their experience

Hire smart people and at the bottom, and train them from the ground up

ImplementDevelop methods to reduce costs and add value for your customers in every interaction.

Grow your business by rewarding employees with financial incentives, developing strong partnerships, and focusing on the long term; willing customer loyalty is like running a marathon, not a 100-yard dash

Thrive during tough economic times by bringing new advantages to the market

Cultivate a fun and friendly workplace where teamwork rules

In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon—not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and gainedearned an enviable reputation as one of the world’s best companies to work for, won countless customer service awards, and enjoyed a nearly unbroken streak of record profits .

EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.

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