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Self Service in the Internet Age 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Oliver, David 编作者

Springer London Ltd

译者

2008-11 出版日期

280 页数

$ 101.64 价格

丛书系列

9781848002067 图书编码

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Self Service in the Internet Age 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Self Service in the Internet Age 在线电子书图书描述

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness. This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.

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