Emotional Branding

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出版者:Allworth Press
作者:Marc Gobe
出品人:
页数:352
译者:
出版时间:2010-02-09
价格:USD 19.95
装帧:Paperback
isbn号码:9781581156720
丛书系列:
图书标签:
  • 情感营销
  • 品牌建设
  • 消费者心理
  • 品牌忠诚度
  • 营销策略
  • 品牌情感
  • 品牌价值
  • 用户体验
  • 营销传播
  • 品牌故事
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具体描述

Emotional Branding is the best selling revolutionary business book that has created a movement in branding circles by shifting the focus from products to people. The “10 Commandments of Emotional Branding” have become a new benchmark for marketing and creative professionals, emotional branding has become a coined term by many top industry experts to express the new dynamic that exists now between brands and people.

The emergence of social media, consumer empowerment and interaction were all clearly predicted in this book 10 years ago around the new concept of a consumer democracy. In this updated edition, Marc Gobé covers how social media helped elect Barack Obama to the White House, how the idea behind Twitter is transforming our civilization, and why new generations are re-inventing business, commerce, and management as we know it by leveraging the power of the web.

In studying the role of women as "shoppers in chief, "and defining the need to look at the marketplace by recognizing differences in origins, cultures, and choices, Emotional Branding foresaw the break up of mass media to more targeted and culturally sensitive modes of communications. As the first marketing book ever to study the role of the LGBTQ community as powerful influencers for many brands, Emotional Branding opened the door to a renewed sensitivity toward traditional research that privilege individuality and the power of the margins to be at the center of any marketing strategy.

A whole segment in the book looks at the role of the senses in branding and design. The opportunity that exists in understanding how we feel about a brand determines how much we want to buy. By exploring the 5 senses, Emotional Branding shows how some brands have built up their businesses by engaging in a sensory interaction with their consumers.

Emotional Branding explores how effective consumer interaction needs to be about senses and feelings, emotions and sentiments. Not unlike the Greek culture that used philosophy, poetry, music, and the art of discussion and debate to stimulate the imagination, the concept of emotional branding establishes the forum in which people can convene and push the limits of their creativity. Through poetry the Greeks invented mathematics, the basis of science, sculpture, and drama. Unless we focus on humanizing the branding process we will lose the powerful emotional connection people have with brands.

Critics hailed Emotional Branding as a breakthrough and a fresh approach to building brands. Design in this book is considered a new media, the web a place where people will share information and communicate, architecture a part of the brand building process, and people as the most powerful element of any branding strategy. Most importantly, it emphasizes the need to transcend the traditional language of marketing--from one based on statistics and data to a visually compelling new form of communication that fosters creativity and innovation.

潜入心智的深处:一部关于人类情感驱动消费行为的深度解析 书名:《心之所向:解码人类驱动的商业未来》 内容简介: 在信息爆炸、产品同质化日益严重的当代商业环境中,仅仅依靠功能、价格或短暂的营销噱头,已无法确保品牌的长久生命力与消费者的忠诚度。本书《心之所向:解码人类驱动的商业未来》,并非一本简单的市场营销教科书,而是一部深入探讨人类基本情感结构如何塑造商业决策、构建市场壁垒的理论巨著与实践指南。 本书的核心论点是:所有成功的商业活动,本质上都是一场对人类深层情感需求的精准回应与满足。 那些看似理性的购买行为,其背后往往潜藏着非理性、源自进化本能和文化熏陶的强烈情感驱动力。 第一部分:情感的生物学基础与市场映射 本部分将带领读者穿越心理学和神经科学的边界,探寻情感的起源与结构。我们首先回顾普鲁切克的八种基本情感模型(如恐惧、喜悦、信任、厌恶等),并将其精确地映射到消费者的购买决策周期中。 恐惧与安全感: 探讨品牌如何通过提供“保障”和“排他性”来缓解消费者的不确定性焦虑。例如,保险产品对生存恐惧的对冲,高端奢侈品对社会地位不安全的补偿性满足。我们详细分析了“稀缺性”策略的心理学根源——它刺激了人类对资源剥夺的天然恐惧。 归属感与社群认同: 深入分析人类对“部落”的依恋。品牌不再仅仅是产品,而是身份标签和社群门票。书中将拆解现象级社群是如何通过共同的价值符号、仪式感和内部语言(Jargon)来构建强大的情感粘性,使消费者愿意为“成为其中一员”支付溢价。 追求意义与超越性: 现代消费者对“存在主义的空虚”感到不安。本书阐述了“使命驱动型”品牌如何通过清晰的社会愿景(无论是环保、公平贸易还是文化传承),将产品转化为实现个人意义的工具。消费者购买的不是鞋子,而是对更美好世界的承诺。 第二部分:叙事的力量——从信息到共鸣的转换 信息时代,注意力是最稀缺的资源。本书强调,故事(Narrative)是唯一能够穿透信息噪音,直达情感中枢的载体。 神话结构的应用: 我们借鉴约瑟夫·坎贝尔的“英雄之旅”模型,指导品牌如何构建引人入胜的叙事框架。品牌是导师、是盟友,还是需要被击败的旧秩序?消费者则永远是那位踏上征程的英雄。书中提供了大量案例,分析不同品牌如何巧妙地将“创始人故事”、“产品演变史”或“用户见证”转化为史诗般的叙事。 感知的不对称性: 探讨“情绪价值”的量化与传递。重点分析了“怀旧”(Nostalgia)作为一种强大的情感锚点,如何被品牌用于唤醒过去的美好体验。同时,本书也批判性地审视了“焦虑营销”(Fear Mongering)的短期效益与长期风险。 沉默的语言: 设计、音乐、色彩和触感,这些非语言元素如何承载和放大品牌的情感信息。我们分析了极简主义设计背后的“心安感”,以及特定音调如何触发特定情绪的听觉营销技术。 第三部分:构建情感的持久护城河——忠诚与复购的机制 真正的商业成功,源于消费者情感的深度锁定,而非一时的冲动消费。本部分聚焦于如何将瞬时的情感触动转化为长期的情感投资。 信任的建立与维护: 信任是情感连接的基石,它建立在一致性(Consistency)之上。书中详细探讨了在不同接触点(Point of Contact)上,如何通过精确的客户体验(CX)设计来维护情感预期。任何一次不一致的服务体验,都可能瞬间瓦解多年积累的信任资本。 情感投资与转换成本: 当消费者将自己的时间、数据、甚至身份认同投入到一个品牌生态系统中时,其情感转换成本极高。本书研究了会员系统、用户生成内容(UGC)平台和个性化定制服务如何实质性地增加了情感的“沉没成本”,从而锁定客户。 失败的情感管理: 危机公关的本质是情感危机管理。如何面对批评、承认错误并快速修复情感创伤,是衡量品牌成熟度的重要指标。书中提供了应对负面舆情的“同理心优先”原则,强调了透明度在修复情感裂痕中的决定性作用。 目标读者: 本书适合所有致力于构建长期市场影响力的企业高管、品牌战略师、市场营销总监、产品经理,以及对人类行为学和消费心理学抱有浓厚兴趣的学者和专业人士。 《心之所向:解码人类驱动的商业未来》提供了一个突破性的视角,将商业竞争从“谁的产品更好”的表层竞争,提升至“谁的故事更动人,谁的情感链接更深”的终极战场。它将教导您如何停止“推销”,开始“吸引”,最终实现品牌与消费者之间深刻而持久的心灵契约。

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