Exceptional Service, Exceptional Profit 在线电子书 图书标签: 服务
发表于2024-12-25
Exceptional Service, Exceptional Profit 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024
服务人员入职丛书
评分服务人员入职丛书
评分服务人员入职丛书
评分服务人员入职丛书
评分服务人员入职丛书
莱昂纳多·因基莱里(Leonardo Inghilleri),公认的卓越服务专家,他创建了丽思卡尔顿领导力培训中心,在丽思卡尔顿酒店、宝格丽酒店、华特迪士尼公司以及其团队倾力打造的新度假酒店品牌嘉佩乐和索利斯的经营中发挥着重要作用。
迈卡·所罗门(Micah Solomon),绿洲唱片公司总裁,他创立的这家公司从一间地下室起家,最终成为了娱乐和科技产业的领导者。他的经营之道和辉煌成就曾登上《成功》杂志、赛斯·高汀的全球畅销书《紫牛》,其他商业出版物也以他的公司为案例。所罗门是“客户学院”网站的创始人,也是一位著名的商业顾问和演讲者。
"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's entertainment and technology company Oasis , and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization." Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before. (edited by author)
其实服务业也是一门生意, 专门做人际关系的生意,产品达到一定高度的同时,最后拼的一定是服务。 为什么放在面包房最高十几块的蛋糕,装进精美的瓷器托盘以后就能卖上百块,不单单环境的关系。身边优雅的服务生,体贴周到的关照。尤其还能对老客人有贴心的小举措。我相信没有...
评分我有好几个朋友是做电商的,有几个就是淘宝小店,赚点零花钱,有几个开天猫的,流水很大。没事了找我聊聊天,有时候也能聊聊电商悲苦什么的。 我没做过电商,但是自打我爱上雕爷之后,我就坚信,电商拼价格是思路一条,可能的出路有两条,一种是做品牌,做长尾效应。这个很简...
评分线下零售工作数年,一直在学习并提升各种服务水平。从奢侈品到化妆品,对所有员工的细节培训探索,最近也会陷入瓶颈,直到遇到这本《超预期,智能时代提升客户黏性的服务细节》。 本书的两位作者Leonardo Inghilleri和Micah Solomon,前者是丽思卡尔顿领导力培训中...
评分 评分其实服务业也是一门生意, 专门做人际关系的生意,产品达到一定高度的同时,最后拼的一定是服务。 为什么放在面包房最高十几块的蛋糕,装进精美的瓷器托盘以后就能卖上百块,不单单环境的关系。身边优雅的服务生,体贴周到的关照。尤其还能对老客人有贴心的小举措。我相信没有...
Exceptional Service, Exceptional Profit 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024