英语服务用语的墓本表达形式
I．饭店英语ENGLISH FOR HOTELS
1．前台用语EXPRESSIONS FOR THE FRONT DESK
（1）门卫Doorman
（2）应接员Bellhop
（3）打电话Making a Telephone Call
（4）客房预订Room Reservation
（5）住宿登记Registration
（6）离店结帐Checking Out
（7）问询Information
（8）机场迎送Meeting and Seeing off Guests at the Airport
补充词汇和用语Additional Vocabulary and Expressions
2．客房部门用语EXPRESSIONS FOR HOUSEKEEPING
（1）客房服务Room Service
（2）客房清扫Room Cleaning
（3）叫醒服务Wake－up Service
（4）洗衣服务Laundry Service
（5）客房设施维修服务Maintenance Service for Rooms
（6）特别服务Special Service
补充词汇和用语Additional Vocabulary and Expressions
3．餐饮部门服务用语EXPRESSIONS FOR FOOD ＆ BEVERAGE SERVICE
（1）预订餐位Reservations
（2）引座Seating the Diners
（s）点酒水Ordering Drinks
（4）点菜和介绍菜谱Taking the Orders and Recommending Dishes
（5）宴会Banquet
（6）用餐结账Paying the Bill for Dinner
补充词汇和用语Additional Vocabulary and Expressions
4．辅助设施用语EXPRESSIONS FOR OHTER SERVICES
（1）市内指南City Information
（2）店内指南Giving Directions inside the Hotel
（3）订票Ticket Booking
（4）兑换外币Exchanging Money
（5）购物Shopping
在商品店In a Shopping Arcade
在礼品店In a Gift Shop
（6）邮局Post Office
（7）美容理发室beauty Parlor
（8）健身房Fitness Center
（9）游泳池Swimming Pool
（10）娱乐设施Recreation Facilities
（11）按摩室Massage Room
补充词汇和用语Additional Vocabulary and Expressions
5．投诉方面用语EXPRESSION FOR DEALING WITH
COMPLAINTS
（1）对食物及餐具的不满Complaints about Food and Utensils
（2）对服务方面的不满Complaints about the Service
（3）对未及时送餐的不满Complaints about Late Delivery of an Order
补充词汇和用语Additional Vocabulary and Expressions
II．实用旅游会话PRACTICAL CONVERSATIONS ON TOURS
1．作旅游安排MAKLNG A TOUR PLAN
（1）谈天气Talking about the weather
（2）征求游览意见Inquiring about Tours
补充词汇和用语Additional Vocabulary and Expressions
2.乘坐飞机TAKING A PLANE TRIP
（1）订票Booking Tickets
（2）办理乘机手续Cecking in at the Airport
（3）空中服务Services on the Plane
（4）在机场商店At the Airport Shop
（5）在机场出口At the Airport Exit
补充词汇和用语Additional Vocabulary and Expressions
3．乘坐火车TAKING A TRAIN RIDE
（1）买软卧车票Buying Berth Tickets
（2）在餐车上吃点心Having a Bite in the Dining Car
（3）看沿途风景Window Vista
（4）听广播节目Listening to the Broadcasting System
（5）紧急接生婴儿Emergency Delivery of a Baby
补充词汇和用语Additional Vocabulary and Expressions
4．乘坐汽车ROAD TRANSPORTATION
（1）乘出租车Taking a Taxi
（2）乘双层公共汽车Taking a Double Decker Bus
（3）乘游览车Taking a Tour Bus
（4）遇交通阻塞In a Traffic Jam
（5）客人掉队A Guest is Left Behind
补充词汇和用语Additional Vocabulary and Expressions
5．品尝风味食品EATING TYPICAL CHINESE STYLE FOOD
（1）品尝北京烤鸭Eating Beijing Roast Duck
（2）品尝天津狗不理包子Eating Tianjing
（3）在红油火锅城In Red-Oil Hot Pot Restaurant
（4）品尝小吃Trying Local Snacks
补充词汇和用语Additional Vocabulary and Expressions
6．参观传统工艺厂VISITING TRADITIONAL ARTS & CRATS WORKS
（1）参现地毯厂Visiting a Carpet Factory
（2）参观首饰厂Visiting a Jewelry Factory
补充词汇和用语Additional Vocabulary and Expressions
7．参观民居VISITING PEOPLE'S HOMES
（1）访问退休工人家庭Visiting a Retired Worker's Home
（2）访问“万元户”村Visiting “10 000Yuan Household”Village
（3）去新婚人家作客Being Guests of a Newly-Wed Couple
补充词汇和用语Additional Vocabulary and Expressions
8．观看文艺演出WATCHING PERFORMANCES
（1）看京剧《孙悟空》Watching Peking Opera “Monkey Sun Wu Kong”
（2）在老舍茶馆In the Lao She Tea House
（3）现看民族歌舞团演出Watching a Performance by the National Ensemble
补充词汇和用语Additional Vocabulary and Expressions
9．了解百姓生活OBSERVING FOLK LIFESTYLE
（1）清晨在公园At a Park in the Early Morning
（2）在居民区花园At a Garden between Residential Buildings
（3）租自行车Renting Bicycles
（4）问路Asking the Way
（5）逛集市Touring a Market
（6）逛文化街Touring a Culture Arcade
补充词汇和用语Additional Vocabulary and Expressions
10．参观展览会和参加学术会议VISITING AN EXHIBITION & ATTENDING AN ACADEMIC MEETING
（1）参观工业展览会Visiting an Industrial Exhibition
（2）参加国际医学会议Attending an International Medical Conference
补充词汇和用语Additional Vocabulary and Expressions
III附录APPENDIXES
1．酒名WINE LIST
2．西餐菜单WESTERN FOOD MENU
3．中餐菜单CHINESE DINNER MENU
4．酒会宴会礼仪BANQUET ETIQUETTE
5．120个中国著名游览胜地120FAMOUS TOUR ATTRACTIONS IN CHINA
6．60个世界著名游览胜地60 FAMOUS TOUR ATTRACTIONS IN OTHER COUNTRIES OF THE WORLD
7．外国驻京航空公司代码CODES OF FOREIGN AIRLINES IN BEIJING
8．中国主要旅游宾馆名录MAIN HOTELS IN CHINA
9．中国一类旅行社索引CLASS-1 TRAVEL SERVICES IN CHINA
10．中国主要城市直拨区号、邮政编码DIRECT DIAL AREA CODES AND POSTCDES OF MAIN CITIES IN CHINA
11．国际及港、澳、台电话代码TEL.CODES:INTERNATIONAL,HONG KONG,MACAO AND TAIWAN
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