1 电话应对工作
Unit 1 The Boss Is in and Free to Talk
上司有空听电话
Unit 2 The Boss Is Not in the Office
上司不在办公室
Unit 3 Taking a Message・受理留言
Unit 4 Transferring Calls・转接电话
Unit 5 Calling for the Boss・替上司打电话
Unit 6 Making Appointments・定约会
Unit 7 Changing Appointments・变更约会时间
Unit 8 Overseas Calls・国际电话
Unit 9 A Call from the Boss’Wife
上司夫人来电话
Unit 10 Wrong Number・打错电话
Unit 11 Tour Arrangements・安排旅行
Unit 12 A Hotel Reservation・订旅馆
Unit 13 A Plane Reservation・订机票
Unit 14 A Restaurant Reservation・订餐厅座位
Unit 15 Giving the Company Address
给公司地址
Unit 16 Calling for Repairs・请人修理
Unit 17 Canvassing・问价
Unit 18 Purchasing Office Supplies
购买办公用品
2 公司职守作业
Unit 1 A Morning Report・工作报告
Unit 2 Typing／Word Processing・打字／文书处理
Unit 3 Filing・归档
Unit 4 Writing Letters・写信
Unit 5 Making Copies・复印
Unit 6 Dictation・听写
Unit 7 Reminders・提醒
Unit 8 Interpretation・翻译
Unit 9 Interruptions・打扰
Unit 10 Orders from the Boss・上司的指示
Unit 11 Office Problems・公司里的问题
Unit 12 Receiving a Fax・收传真
Unit 13 Faxing Someone・发传真
Unit 14 Writing Memos・写非正式信函
Unit 15 Sending Greeting Cards・寄卡片
Unit 16 Sending Parcels and Packages・寄包裹
Unit 17 Speed Delivery・寄限时包裹
Unit 18 The Beeper・以呼叫器叫人
Unit 19 Reporting Activities・报告会议过程
Unit 20 Preparing the Itinerary・安排行程
Unit 21 Post-Trip Follow－Ups・业务旅行后的工作
Unit 22 Ordering Lunch・订购午餐
Unit 23 Running Personal Errands・办私事
Unit 24 Requests・要求
Unit 25 Apologies・道歉
Unit 26 Taking a Leave・请假
3 对外公关任务
Unit 1 At the Reception Desk・在柜台
Unit 2 In the Reception Room・在会客室
Unit 3 A Visitor a Secretary Knows Well
秘书熟识的访客
Unit 4 A Visitor Without an Appointment
未预约的访客
Unit 5 An Unexpected Visitor・意外的访客
Unit 6 Refusing a Visitor・拒绝访客
Unit 7 Maintenance People・维修人员
Unit 8 Directing a Visitor・指引访客
Unit 9 Meeting Clients at the Airport・接机
Unit 10 Giving a Company Tour
带领访客参观公司
Unit 11 Entertaining a Guest・招待客人
Unit 12 Sightseeing・观光游览
4 员工内务事项
Unit 1 Calling About Appointments
打电话提醒约会
Unit 2 Distributing Materials・分送资料
Unit 3 Requests for Information・询问消息
Unit 4 Requests for Help・请求帮忙
Unit 5 Introductions・介绍
Unit 6 Having Lunch・吃午餐
Unit 7 Delegating Responsibilities・分配任务
Unit 8 Editing Copy・修改原稿请人重打
附录
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