1 電話應對工作
Unit 1 The Boss Is in and Free to Talk
上司有空聽電話
Unit 2 The Boss Is Not in the Office
上司不在辦公室
Unit 3 Taking a Message・受理留言
Unit 4 Transferring Calls・轉接電話
Unit 5 Calling for the Boss・替上司打電話
Unit 6 Making Appointments・定約會
Unit 7 Changing Appointments・變更約會時間
Unit 8 Overseas Calls・國際電話
Unit 9 A Call from the Boss’Wife
上司夫人來電話
Unit 10 Wrong Number・打錯電話
Unit 11 Tour Arrangements・安排旅行
Unit 12 A Hotel Reservation・訂旅館
Unit 13 A Plane Reservation・訂機票
Unit 14 A Restaurant Reservation・訂餐廳座位
Unit 15 Giving the Company Address
給公司地址
Unit 16 Calling for Repairs・請人修理
Unit 17 Canvassing・問價
Unit 18 Purchasing Office Supplies
購買辦公用品
2 公司職守作業
Unit 1 A Morning Report・工作報告
Unit 2 Typing／Word Processing・打字／文書處理
Unit 3 Filing・歸檔
Unit 4 Writing Letters・寫信
Unit 5 Making Copies・復印
Unit 6 Dictation・聽寫
Unit 7 Reminders・提醒
Unit 8 Interpretation・翻譯
Unit 9 Interruptions・打擾
Unit 10 Orders from the Boss・上司的指示
Unit 11 Office Problems・公司裏的問題
Unit 12 Receiving a Fax・收傳真
Unit 13 Faxing Someone・發傳真
Unit 14 Writing Memos・寫非正式信函
Unit 15 Sending Greeting Cards・寄卡片
Unit 16 Sending Parcels and Packages・寄包裹
Unit 17 Speed Delivery・寄限時包裹
Unit 18 The Beeper・以呼叫器叫人
Unit 19 Reporting Activities・報告會議過程
Unit 20 Preparing the Itinerary・安排行程
Unit 21 Post-Trip Follow－Ups・業務旅行後的工作
Unit 22 Ordering Lunch・訂購午餐
Unit 23 Running Personal Errands・辦私事
Unit 24 Requests・要求
Unit 25 Apologies・道歉
Unit 26 Taking a Leave・請假
3 對外公關任務
Unit 1 At the Reception Desk・在櫃颱
Unit 2 In the Reception Room・在會客室
Unit 3 A Visitor a Secretary Knows Well
秘書熟識的訪客
Unit 4 A Visitor Without an Appointment
未預約的訪客
Unit 5 An Unexpected Visitor・意外的訪客
Unit 6 Refusing a Visitor・拒絕訪客
Unit 7 Maintenance People・維修人員
Unit 8 Directing a Visitor・指引訪客
Unit 9 Meeting Clients at the Airport・接機
Unit 10 Giving a Company Tour
帶領訪客參觀公司
Unit 11 Entertaining a Guest・招待客人
Unit 12 Sightseeing・觀光遊覽
4 員工內務事項
Unit 1 Calling About Appointments
打電話提醒約會
Unit 2 Distributing Materials・分送資料
Unit 3 Requests for Information・詢問消息
Unit 4 Requests for Help・請求幫忙
Unit 5 Introductions・介紹
Unit 6 Having Lunch・吃午餐
Unit 7 Delegating Responsibilities・分配任務
Unit 8 Editing Copy・修改原稿請人重打
附錄
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