Contents
1 Which Words?
2 Saying It The Right Way
3 How Many Words?
4 Getting The Right Tune
5 Don'tBeAbrupt!
6 What About Stress?
7 Too Loud?
8 Watch Your Voice!
9 ABigSmile!
10 What About Your Eyes?
11 Your Body Can Tell A Lot
12 How Close Is Too Close?
13 Words And Actions
14 Saying 'Yes Politely
15 Saying 'No Politely
16 Politeness And Friendliness -
Are They The Same?
17 Pleased To Meet You
18 I'm Running This Meeting
19 What! Another Meeting!
20 The Phone Qr The Visitor?
21 Respect For The Other One
22 Which Language Or Dialect?
23 The Silent Participant
24 Can You Be Too Polite?
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