Contents
INTRODUCTION
1 COMMUNICATION STRATEGY
Communicator Strategy
Audience Strategy
Message Strategy
Channel Choice Strategy
Culture Strategy
Strategy Checklist
Guide to the Guide
2 WRITING:
THE PROCESS
Composing Efficiently
Dealing with Writing Problems
3 WRITING:
MACRO ISSUES
Document Design
Coherence and Emphasis
Effective Paragraphs
4 WRITING:
MICRO ISSUES
Editing for Brevity
Choosing a Style
Writing Checklists
5 SPEAKING:
VERBAL STRUCTURE
TelL/Sell Presentations
Questions and Answers
Consult/Join Meetings
Group Collaborations
Special Speaking Situations
6 SPEAKING:
VISUALAIDS
Designing the Presentation as a Whole
Designing Each Individual Chart
Choosing Visual Aid Equipment
Using Visual Aids Effectively
SPEAKING:
NONVERBAL SKILLS
Nonverbal "Sending": Delivery Skills
Nonverbal "Receiving": Listening Skills
Speaking Checklists
APPENDIX A
Formats for Memos, Reports, and Letters 1
APPENDIX B
Correct Words
APPENDIX C
Unbiased Language
APPENDIX D
Grammar and Usage
APPENDIX E
Punctuation
BIBLIOGRAPHY
INDEX
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