Emotional Value 在線電子書 圖書標籤: 思維方式
發表於2024-12-29
Emotional Value 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024
Society is rapidly moving from a service economy to an experience economy. As a result, today's more sophisticated consumers not only demand services and products that are of the highest quality; they also want positive, emotionally satisfying experiences. The companies and institutions that learn how to add emotional value to their customers' experiences will leave their competitors behind. This book details a practice for adding emotional value to customers' experiences and to those of staff. The practices show that by understanding the critical role emotions play in creating customer experiences, organizations can take their service to new levels.
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Emotional Value 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024