Customer Service Training 101 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Renee Evenson 作者

AMACOM

译者

2005-9 出版日期

207 页数

208.00元价格

Paperback

丛书系列

9780814472903 图书编码

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发表于2024-11-25

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Customer Service Training 101 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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If the true face of any organization is its customer service people, then nothing is more important than the training of these crucial employees. Customer Service Training 101 offers an easy-to-implement approach for busy managers and trainers seeking to motivate their people and equip them with the tools they need to excel in this essential role. Featuring interactive lessons that can be adapted for any type of business and for any type of trainee, this ready-to-use guide addresses important customer service areas including: * making a good first impression * projecting a positive attitude * communicating effectively through verbal, nonverbal, and listening skills * developing trust, establishing rapport, and making customers feel valued * confidently handling "difficult" customers and situations * interacting effectively face-to-face, and via telephone and e-mail The professionalism and enthusiasm of frontline employees reflect directly on the company they represent. Packed with powerful, proven ideas, this inspiring, comprehensive training manual will pave the way to superior customer service.

Customer Service Training 101 在线电子书下载 mobi epub pdf txt 在线电子书下载

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