Customer Service Training 101 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Renee Evenson 作者

AMACOM

譯者

2005-9 出版日期

207 頁數

208.00元價格

Paperback

叢書系列

9780814472903 圖書編碼

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發表於2024-12-28

Customer Service Training 101 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Customer Service Training 101 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Customer Service Training 101 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Customer Service Training 101 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

Customer Service Training 101 在線電子書圖書描述

If the true face of any organization is its customer service people, then nothing is more important than the training of these crucial employees. Customer Service Training 101 offers an easy-to-implement approach for busy managers and trainers seeking to motivate their people and equip them with the tools they need to excel in this essential role. Featuring interactive lessons that can be adapted for any type of business and for any type of trainee, this ready-to-use guide addresses important customer service areas including: * making a good first impression * projecting a positive attitude * communicating effectively through verbal, nonverbal, and listening skills * developing trust, establishing rapport, and making customers feel valued * confidently handling "difficult" customers and situations * interacting effectively face-to-face, and via telephone and e-mail The professionalism and enthusiasm of frontline employees reflect directly on the company they represent. Packed with powerful, proven ideas, this inspiring, comprehensive training manual will pave the way to superior customer service.

Customer Service Training 101 在線電子書下載 mobi epub pdf txt 在線電子書下載

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