The New Solution Selling

The New Solution Selling pdf epub mobi txt 电子书 下载 2026

出版者:McGraw-Hill
作者:Keith M. Eades
出品人:
页数:300
译者:
出版时间:2003-11
价格:215.00元
装帧:HRD
isbn号码:9780071435390
丛书系列:
图书标签:
  • 营销
  • 销售
  • 解决方案
  • 管理
  • 销售
  • 解决方案销售
  • 商业策略
  • 销售技巧
  • 客户关系
  • 谈判
  • 顾问式销售
  • B2B销售
  • 销售方法论
  • 增长
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具体描述

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This book presents the powerful and proven Solution Selling[registered] process, updated for today's high-speed, higher-pressure sales challenges The original "Solution Selling" rewrote the rules for the sales profession. Today, the revolutionary yet practical Solution Selling method remains the primary selling process for salespeople competing in every industry around the world, and in every size of business - from the smallest firms to the largest Fortune 500 corporations. "The New Solution Selling" comprehensively updates this proven effective approach to help you succeed with today's no-nonsense markets and buyers.A practical guide designed to provide hands-on value to frontline salespeople as well as sales managers and executives, this step-by-step book shows you how to streamline the sales process by: understanding your buyers, their situations and, most importantly, their needs; supplying mutually defined solutions to your customers' recognized problems; gaining access to key decision makers; controlling the buying process; and, defining milestones that can be measured and forecasted. Solution Selling first won its well-earned reputation among technology companies. Now "The New Solution Selling" shows how the same principles and process may be applied to any business relationship in any industry.This results-based book will show you how to improve your sales performance by first understanding your customers' challenges - and then providing intelligent, accessible, and field-proven solutions to those challenges. 'We have put the principles of Solution Selling[registered] at the core of our selling process - helping all of our 5,000-strong sales professionals, and thousands of Microsoft's business partners, consistently apply proven sales principles to make a real difference to our customers and meet expectations. "The New Solution Selling" describes how top-performing salespeople behave, and how this behavior fosters success - for both the customer and the salesperson' - Kevin Johnson, Group VP Worldwide Sales, Marketing, and Services, Microsoft (From the Foreword).The sales profession has changed tremendously in the past decade. Buyers who once made time to discuss their problems now expect sales professionals to have the business acumen that's necessary to understand and diagnose those problems before they arrive. More importantly, these buyers will only listen to - and buy from - salespeople who can provide them with solutions that are both convincing and workable. "The New Solution Selling" shows how to apply the proven Solution Selling approach in the can't-stop-to-talk pace of today's business. The result is a logical and practical process for sales success, one that improves both individual productivity and organizational return on investment.This important book features: completely updated Solution Selling sales process, principles, and management systems for today's tough sales environment; new tools designed to increase the quality and velocity of sales pipeline opportunities; improved methods for overcoming the all-too-common situation when your product is not your buyer's first choice - or even their second; new techniques for dramatically improving your prospecting accuracy and success; and, effective strategies for shifting an organization's focus from product selling to Solution Selling - at every level, throughout every operation.The original edition of "Solution Selling" changed the face of selling by transforming the rules for one-to-one selling. "The New Solution Selling" focuses on streamlining the proven Solution Selling process by showing you how to quickly understand and address your buyers' problems, use your offerings to provide insightful and workable solutions to those problems, and dramatically decrease the time spent between initial qualification and a successful, profitable close.

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这本书的结构设计非常精妙,它不是按照传统的“准备-接触-跟进-成交”来划分章节,而是围绕着“客户的决策旅程”来构建其理论框架的。这种以客户为中心的视角转换,是理解现代复杂销售环境的关键。我特别欣赏它对“内部销售”重要性的强调。很多销售书籍都忽略了,一个完美的外部推销,如果得不到公司内部研发、法务、甚至财务部门的支持,最终也会成为空中楼阁。书中详细阐述了如何建立跨部门的合作机制,如何“预先锁定”内部资源,确保一旦外部承诺达成,内部执行力能够无缝跟进。这为我解决了一个长期以来的痛点:销售与交付团队之间的摩擦。此外,关于长期客户关系维护的部分,也写得极为深刻。它清晰地区分了“维护关系”和“持续创造新价值”的区别,提醒我们即便是老客户,也需要定期的“价值审计”和“增量提案”。读完之后,我清晰地意识到,销售不是一个终点,而是一个持续价值交付的循环过程,这种宏观的战略视野,在同类书籍中是极其罕见的。

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让我印象最深刻的是书中对“异议处理”这一经典环节的革新。传统的销售培训总是在教你如何反驳客户的异议,如何用花言巧语绕过去。但这本书却反其道而行之,它将异议视为客户兴趣点和未被满足需求的最高信号。作者提出了一套“解构与重塑”异议的流程,鼓励销售人员主动去挖掘异议背后的真正恐惧或期望。例如,当客户说“太贵了”时,我们通常会急于解释成本结构,而这本书却引导我们去探究客户对“成本”的定义是什么?是预算限制、还是对价值的怀疑?这种深入挖掘根源的思维方式,极大地提升了沟通的质量。每一次成功的异议处理,不再是简单的“说服”,而是一次深层次的“共同理解”的建立。整本书的语言风格非常注重逻辑的严密性,大量使用流程图和决策树来辅助说明复杂的概念,使得即便是面对高难度的跨国销售案例,也能找到清晰的行动路径。对于那些经常在谈判桌上陷入僵局的销售老兵来说,这本书提供了一种优雅且高效的“破局”之道。

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坦白说,我拿到这本书的时候,心里是抱着一丝怀疑的,毕竟市面上关于“新销售法”的书籍多如牛毛,大多是故作高深或者空洞无物。但《The New Solution Selling》这本书,给我的感觉是脚踏实地的硬核干货。它最大的亮点,我认为在于对“价值传递”环节的精细化处理。作者没有停留在空泛地谈论“提供价值”,而是深入剖析了在不同阶段,应该用何种载体、何种语言、何种数据来支撑和量化你所提供的价值。比如,书中提到的“价值确认矩阵”,就让我大开眼界。它教会我如何将一个抽象的销售承诺,转化为客户可以量化、可以衡量的投资回报率(ROI)。我过去常常因为无法清晰地向决策层证明我方案的财务效益而功亏一篑,这本书正好补上了我这方面的短板。阅读过程中,我感觉作者仿佛坐在我对面,手把手地指导我如何组织一次高层汇报,如何设计一份能直击痛处的提案。语言风格上,它保持了一种冷静而专业的语调,没有过多的煽情,全是实实在在的工具和流程,非常适合那些追求效率和实效的专业人士。

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这本书的阅读体验非常具有启发性,它成功地将抽象的商业哲学,落地为可操作的销售工具集。我尤其欣赏它对“赋能客户”这一理念的贯彻。作者反复强调,一个顶级的销售高手,其最终目标应该是让客户在没有你参与的情况下,也能清晰地向内部推广你的解决方案。这是一种真正意义上的“权力下放”和“共同成长”。书中关于“创建内部冠军”的章节,提供了非常具体的步骤,包括如何识别潜在的内部拥护者,如何为他们提供所需的“弹药”(如数据报告、演示文稿模板),以及如何激励他们站出来为你发声。这种由内而外的推动力,远比外部销售人员的个人努力要强大得多。从写作风格上看,这本书的叙述非常克制,没有使用过多夸张的词汇,而是通过大量的案例分析来佐证其理论的有效性,案例的地域和行业覆盖面都很广,这使得即便是身处不同行业的读者,也能找到与之对标的场景。它让人认识到,真正的解决方案销售,是在帮助客户建立一套可持续的、自我优化的能力体系,而我们只是这个过程的催化剂。

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这本书真是让人耳目一新,它完全颠覆了我过去对销售流程的认知。我一直以为,成功的销售更多依赖于个人魅力和临场反应,但这本书却提供了一种系统化、结构化的方法论,让人感觉每一步都有迹可循,不再是那种摸着石头过河的感觉。特别值得称赞的是,作者对于“客户痛点”的挖掘和定义,简直达到了艺术的层面。书中花了大量篇幅讲解如何通过看似不经意的提问,引导客户自己说出最深层次的需求和顾虑,这种“引导式发现”的技巧,比起传统的“直接提问”要高明得多。我尝试在最近的几次客户拜访中运用了其中一些提问框架,效果立竿见影,客户的参与度和信任感都提升了一个档次。而且,书中关于如何构建“解决方案蓝图”的部分,逻辑严密,步骤清晰,让人能将复杂的客户需求拆解成可执行、可交付的具体模块,这对于我们这种需要提供定制化服务的行业来说,简直是福音。它不仅仅是教你怎么“卖东西”,更是教你如何成为客户真正的“问题解决者”。这本书的价值,远超一本单纯的销售指南,它更像是一本关于商业沟通和价值构建的实战手册。

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