The Gentle Art of Verbal Self-Defense at Work 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024


The Gentle Art of Verbal Self-Defense at Work

简体网页||繁体网页
Suzette Haden Elgin 作者
Prentice Hall Press
译者
2000-1-19 出版日期
340 页数
USD 16.95 价格
Paperback
丛书系列
9780735200890 图书编码

The Gentle Art of Verbal Self-Defense at Work 在线电子书 图书标签: 英语表达  work  Workplace  职场  沟通  工作  Work  Tool   


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The Gentle Art of Verbal Self-Defense at Work 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

The Gentle Art of Verbal Self-Defense at Work 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

The Gentle Art of Verbal Self-Defense at Work 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024



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只看了第六章,好像和预期的不一样

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How to frame the context, to approach difficult questions, to filter out common toxicity and to drive home the ultimate end.

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The Gentle Art of Verbal Self-Defense at Work 在线电子书 图书描述

Powerful techniques for combating verbal abuse on the job from the renowned author of the "Gentle Art" series -- with total sales surpassing one million copies. Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs -- whether shouted, said with a smile, or sent via e-mail -- are all verbal abuse. For many, it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet non-threatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication. Citing examples grabbed from the headlines, Dr. Elgin reveals the cost of demeaning and destructive language to any business. Step by step, she shows how to identify and conquer the verbal toxins at the root of workplace hostility and tension. Readers will learn how to avoid "malpractice of the mouth" and sexual harassment; communicate sensitively and clearly with non-native English speakers; come across as strong, straightforward, and truthful; and take complete control of any verbal confrontation--calmly. "Workout sections" throughout the book provide plenty of opportunities for practice. With a look at communication skills crucial for e-mail, voice mail, and the Internet, as well as the special challenges facing home-based and virtual businesses, The Gentle Art of Verbal Self-Defense At Work is the definitive guide to effective and humane communication on the job.

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