"The small individual act is the basic cell of all performance . . . The secret behind outstanding companies, departments, or contributors is simply that they work harder at adding value to their individual acts." -Frederick G. Harmon
In this eye-opening book, Frederick Harmon takes a hard look at the factors that most contribute to a company's profitability, and he comes to some surprising conclusions. With compelling logic, he shows how a company's core values are often the true determinants of its overall success or failure. New strategies, reorganization plans, management techniques, important as they are, depend, in the final analysis, on a foundation of basic values that influence even the most routine acts. "Managers manage neither results nor numbers," he concludes. "They manage the quality of individual acts." In this authoritative book, Harmon explains how to define and implement core values in an organization, and how to measure their effect on the "individual acts" and, therefore, on the bottom line.
Drawing on decades of experience as a consultant to major corporations, as a senior executive of the American Management Association, and as a writer for The Wall Street Journal, Harmon focuses first on the dynamic characteristics of values-driven leadership. He analyzes the different styles of leadership, how they culminate in a "new management synthesis," and how managers can use carefully defined values to energize an entire organization.
In the central section of Playing for Keeps, Harmon delineates six specific proactive steps executives can take to build a truly "values-driven" company. Beginning with a firm commitment to new ideals and values, moving through implementation, and concluding with ways of measuring and recognizing success, Harmon shows how to bring about a "commonplace miracle" in any organization, large or small.
The final section, "Values in Action: Applications," enables managers to match specific values to the different phases of a company's growth and development, including entrepreneurial, turnaround, and global values. With actual case studies, Playing for Keeps shows how a broad range of aggressive, successful companies, including GE, Walt Disney, American Express, Levi Strauss, and Intel have implemented values projects to help them maintain a competitive advantage.
For managers, executives, and entrepreneurs, Playing for Keeps is an invaluable guide to unlocking greater profitability through values implementation; it is an invitation to "look behind the numbers, and core values will appear like gold nuggets on the ground."
"Playing for Keeps is for businesspeople who are interested in harnessing the potential of people." -William Pollard, Chairman The ServiceMaster Company
"An insightful look at the way strong corporate values provide a framework for management's actions. The book underscores the important role that values play in the development of a successful company." -Donald J. Schuenke Retired Chairman and CEO The Northwestern Mutual Life Insurance Company
"At a time when so much-indeed, too much-has been written at the rarified academic level, Fred Harmon's new book, with its practical, commonsense, 'real world' approach, is like a breath of fresh air." -Domenico Fanelli, President American Management Association International
Better values mean bigger profits
Playing for Keeps shows how company values have an extraordinary but often overlooked impact on the small "individual acts" that add up to success or failure for an entire organization. With compelling logic and numerous real-world examples, this invaluable guide demonstrates how managers, executives, and entrepreneurs can unleash the dormant power of these values within their companies. It offers a complete program for choosing, defining, and implementing sets of values that help advance the goals of any organization, large or small, and shows how to measure the effects of a values implementation program on the bottom line.
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如果要用一个词来概括这本书带给我的感受,那一定是“未竟之业”。它讲述的不是一个已经尘埃落定的故事,而是一个被无限期搁置的悬案。作者的笔力在于,她能够将日常生活中那些琐碎的、看似无关紧要的决定,赋予了史诗般的重量。比如,主角詹姆斯年轻时为了保护妹妹而撒的一个小谎,这个谎言本身可能微不足道,但在接下来的几十年里,它像一颗投入平静湖面的小石子,激起的涟漪不断扩大,最终吞噬了他整个成年生活。这本书的魅力在于,它拒绝给出任何廉价的救赎或圆满的结局。相反,它以一种近乎冷酷的诚实,展示了时间如何不可逆转地固化了过去的错误。读完之后,我没有感到轻松,反而有一种强烈的冲动去审视自己生命中那些因为懦弱或恐惧而选择回避的“未竟之业”。这种反思的力量,远胜过任何高潮迭起的动作场面,它真正触及了“人之所以为人”的脆弱与挣扎。
评分我得说,作者对于刻画“失落的友谊”这一主题的处理,达到了一个前所未有的深度和真实感。这本书里没有那种戏剧性的背叛或撕破脸皮的争吵,它更关注的是那种缓慢的、几乎不可察觉的疏远过程。两位核心女性角色,苏珊和玛莎,她们的友谊曾经坚不可摧,但随着人生的轨迹发生微小偏差——一个选择了安稳的郊区生活,另一个则投身于高风险的艺术世界——裂痕便开始滋生。这种裂痕是建立在沉默之上的,是无数次未接来电、未回的短信以及那些本应说出口却被咽回去的话语中形成的。书中有一段描写苏珊在玛莎的画展开幕式上,站在人群外围,看着曾经最了解自己的人被新的圈子簇拥,那种近在咫尺却又远在天涯的孤独感,简直让人心口发紧。作者的文字带着一种近乎纪录片式的冷峻,却又饱含着对逝去时光的无尽挽歌。读到这里,我不得不停下来,反思自己生活中那些被时间冲淡的关系,这本书让人意识到,有时候,最痛苦的分离,不是因为仇恨,而是因为各自走上了不同的“正确”道路。
评分这部小说的开篇就展现出一种令人不安的平静。作者用极其细腻的笔触勾勒出主角艾莉森日常生活中的每一个细节,从她每天早上咖啡的温度到她整理书架的特定顺序,一切都井井有条,仿佛是一张精心编织的保护网。然而,正是这种过度精确,让我这个读者从一开始就嗅到了一丝危险的气息。你感觉她不是在生活,而是在进行一场高度戒备的表演。故事初期并没有激烈的冲突,而是通过环境的渲染和人物微妙的肢体语言来制造张力。比如,当她与邻居进行例行的问候时,那种瞬间凝固的微笑,那种眼神中转瞬即逝的警惕,都暗示着她内心深处隐藏着一个巨大的秘密,或者说,一个她拼命想要“维持现状”的理由。我尤其欣赏作者对“寂静”的处理,那种不是缺乏声音,而是被某种沉重意图压制住的寂静,比任何尖叫都更具穿透力,让人忍不住想伸手去打破它,看看水面下究竟漂浮着什么腐朽的真相。这种慢热的叙事节奏,像极了夏日午后浓得化不开的湿热空气,令人窒息却又无法移开视线,我完全沉浸在了这种被精心营造的、看似完美的表象之下,期待着何时会有一块石头投进这潭死水。
评分这本书的叙事结构实在是高明得让人拍案叫绝。它不是一条直线前进的叙事,而是不断地在“现在”和“过去”之间进行着游刃有余的切换,但这种切换绝非简单的闪回,而是像打磨钻石一样,每一次切割都精确地揭示了核心问题的一小部分棱面。在讲述主人公彼得面对职业生涯瓶颈的挣扎时,作者会突然切入一段他少年时代在某个偏僻小镇上的经历,那段经历似乎与他现在的困境毫无关联,然而,等你读到后面才恍然大悟,彼得如今的优柔寡断,根源竟然在于那个童年时期一个未被兑现的承诺。我喜欢这种碎片化的拼图方式,它要求读者必须保持高度的专注力,去主动连接那些看似不相关的线索。作者非常克制地给予信息,从不急于解释,而是让你自己去感受那些断裂和疏离感。这使得阅读过程充满了智力上的挑战和乐趣,每一次“啊哈!”的顿悟都来自于自己而非作者的直接告知。整部作品读下来,感觉像是在解一个结构极其复杂的机械装置,每当你以为你摸清了它的运作原理时,它又会以一种你意想不到的方式重新组合。
评分这部作品的氛围营造简直是一流的教科书级别范例。故事的大部分场景都设定在一个气候常年阴郁、建筑风格老旧的沿海小镇。这个环境本身就成了一个角色,它呼吸着咸湿的空气,诉说着被遗忘的历史。作者对光线的运用尤其令人印象深刻,大量的场景都设置在黎明前或黄昏后,那种介于黑与白之间的灰色调,完美地烘托出人物内心的灰色地带。特别是当主角们试图在那些摇摇欲坠的、被海水侵蚀的码头上进行关键对话时,那种脚下随时可能崩塌的物理危险,与他们关系中潜藏的道德风险形成了完美的映照。我仿佛能闻到海盐的味道,听到远处雾笛的呜咽。这种环境上的压迫感,使得人物的每一个选择都显得异常沉重和不可逆转。它不仅仅是一个背景,更像是对主角们命运的一种预示和禁锢,让你感觉无论他们如何挣扎,似乎都逃不出这片被潮汐反复冲刷的、充满霉味的宿命。
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