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Brand Manners 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Hamish Pringle 作者

John Wiley and Sons Ltd

译者

2003-03-25 出版日期

314 页数

180.00元价格

Paperback

丛书系列

9780470856109 图书编码

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发表于2024-11-10

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Brand Manners 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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How often has a companya s handling of a customera s telephone call turned out to be a turn--off? How often has a customer query in the retail environment turned into a relationship--killer, rather than a loyalty--builder? No matter how good the work behind brand positioning and communication, a reputation can be ruined by one poor interaction with a customer. The challenge for any brand--focused company is to ensure that the whole organisation actually a livesa the brand. New in paperback, Brand Manners is the runaway bestseller that demonstrates why a company needs, and how it can create, a branded service culture that consistently exceeds customer expectations. Drawing on a host of major case studies, Hamish Pringle and William Gordon show how any company can align its internal and external brand values to build a a self--confidenta organisation.

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