The Paradox of Excellence 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Mosby, David/ Weissman, Michael 作者

John Wiley & Sons Inc

译者

2005-8 出版日期

204 页数

180.00元价格

HRD

丛书系列

9780787981396 图书编码

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发表于2024-10-01

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The Paradox of Excellence 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You're not alone. Many companies discover their improved performance doesn't translate into higher perceived value. In fact, it simply shifts the customer's expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet. In this important book, the authors use a realistic story that illustrates the paradox of excellence - the better you perform, the more invisible you become to everything but bad news - shows the symptoms and causes, and provides clear guidance for overcoming this perplexing dilemma. "The Paradox of Excellence" introduces an entertaining story with characters that are easy to relate to, ideas that can be readily implemented, and a practical framework for achieving long-term success.

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