Developing Knowledge-Based Client Relationships, Second Edition 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Ross Dawson 作者

Butterworth-Heinemann

译者

2005-05-20 出版日期

416 页数

USD 31.95 价格

Paperback

丛书系列

9780750678711 图书编码

Developing Knowledge-Based Client Relationships, Second Edition 在线电子书图书标签: 管理学

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Developing Knowledge-Based Client Relationships, Second Edition 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Developing Knowledge-Based Client Relationships, Second Edition 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Developing Knowledge-Based Client Relationships, Second Edition 在线电子书 pdf 下载 txt下载 epub 下载 mobi 在线电子书下载

Developing Knowledge-Based Client Relationships, Second Edition 在线电子书图书描述

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.

Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.

He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

*Completely updated and revised to focus on the latest thinking in client relationships and professional services

* Discusses how to make effective use of the new collaborative technologies

* Includes numerous case studies and examples of real professional services firms

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