十項全能之一
商務詞匯 Business Vocabulary
002•公司部門名稱 Company Department Designations
002•職位名稱 Addressing a Supervisor
003•財務類詞匯 Financial Terms
003•辦公用品名稱 Office Equipment
004•計算機常用詞匯 Common Computer Terms
004•網絡常用詞匯 Common Internet Terms
005•行業名稱 Industries and Career Fields
006•政治詞匯 Political Terms
006•餐飲詞匯 Food and Beverages
007•旅行詞匯 Travel
十項全能之二
商務禮儀十大要訣 Ten Keys to Good Business Etiquette
010•會議 Meetings
011•電話 Phone
011•電子郵件 E-mail
012•打斷 Interruptions
012•客戶、顧問和新雇員 Guests，Consultants and NewEmployees
013•贊賞和認可 Appreciation＆Credit
013•著裝和形象 Dress＆Appearance
013•社交 Social Settings
014•引薦介紹 Introductions
014•西餐就餐禮儀 Western Table Manners
014•總結 Conclusion
十項全能之三
商務口語300句 Business Spoken English—300 Sentences
016•好消息與壞消息 Sharing Good News and Bad News
017•錶達需求與應答 Expressing and Responding to Demands
018•發錶意見與應答 Expressing and Responding to Opinions
019•贊成與反對 Agreeing and Disagreeing
020•滿意與不滿 Expressing Satisfaction and Dissatisfaction
021•邀請與接受、拒絕 Making，Accepting and DecliningInvitations
022•推薦與建議 Giving Suggestions and Recommendations
023•埋怨與指責 Complaining and Criticizing
023•道歉與應答 Making and Accepting Apologies
024•感謝與應答 Giving and Receiving Thanks
025•贊譽與祝福 Giving Praise and Blessings
026•誤會與解釋 Dealing with Miscommunications
027•不同程度的肯定 Expressing Varying Degrees of Certainty
028•錶達可能性 Expressing Possibility
十項全能之四
掌握電話技巧 Telephone Skills
030•接聽電話 Answering the Phone
036•讓對方等候 Placing the Caller on Hold
044•篩選來電 Screening Calls
051•留言 Taking Messages
057•打電話 Placing a Call
064•轉接電話 Transferring Calls
十項全能之五
熟悉辦公事務 In the Office
074•通知 Making Announcements
081•轉達消息 Conveying Information
088•確認 Making Confirmations
094•匯報工作 Reporting on Work
100•安排約見 Booking Appointments
107•安排上司行程 Creating an Itinerary for the Boss
114•訂購辦公用品 Ordering Office Supplies
120•討論辦公設備 Discussing Office Equipment
126•填寫錶格 Filling out Forms
133•正式會議的程序 Formal Meeting Procedure
142•和同事建立良好關係 Building Relationships with Coworkers
149•和領導討論問題 Discussing Concerns with Superiors
十項全能之六
高效組織會議 Meetings and Interviews
158•設計議程錶 Designing an Agenda
166•有效地開場 Starting a Meeting Effectively
174•集思廣益 Team Brainstorming
181•提齣一個論點 Presenting an Argument
188•讓你的建議被采納 Making Your Suggestion Heard
197•錶達觀點 Giving Opinions
203•贊同、反對和妥協 Agreeing，Disagreeing，andCompromising
210•有效地結束會議 Ending a Meeting Effectively
十項全能之七
拉近客戶關係 Client Reception
220•首次和客戶會晤 Meeting a Client for the First Time
227•交換名片Exchanging Business Cards
233•交換禮物 Exchanging Gifts
239•寒暄 Making Small Talk
247•工作午餐 The Working Lunch
253•觀光 Sightseeing
260•考察工廠Factory Tours
267•告彆和緻謝 Farewells and Thanks
十項全能之八
介紹自己和公司 You and Your Company
276•自我介紹 Introducing Yourself
284•介紹上司、同事和訪客 Introducing Your Boss, Coworkers, and Visitors
292•介紹公司各部門 Introducing Company Departments
299•介紹你的公司 Describing Your Company
306•介紹一種新産品 Introducing a New Product
313•介紹你的服務 Describing Your Service
十項全能之九
成為談判高手 Negotiation
322•區彆對待人和事 Separating the People from the Problem
329•關注立場背後的利益 Focusing on the Interests Behind the Positions
336•創造雙贏的選擇 Inventing Options for Mutual Gain
343•使用獨立的標準 Using Independent Standards
350•考慮最佳備選方案 Considering the Best Alternative
十項全能之十
瀟灑做演講 Presentations
358•演講當天 On the Day of Presentation
364•滿懷信心的開端 Beginning with Confidence
372•組織論點 Organizing Your Points
378•用心迴答問題 Handling Questions with Care
385•收尾有力 Concluding with Power
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