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Introduction to Help Desk Concepts and Skills 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Sanderson, Susan M. 作者

McGraw-Hill College

译者

2003-9 出版日期

464 页数

$ 151.70 价格

Pap

丛书系列

9780078216770 图书编码

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"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.

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