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Colin Shaw 作者

AIAA

译者

2004-12-1 出版日期

242 页数

GBP 41.00 价格

Hardcover

丛书系列

9781403936035 图书编码

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发表于2024-12-28

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Revolutionize Your Customer Experience 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Revolutionize Your Customer Experience 在线电子书图书描述

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

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