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Customer Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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McLean-Conner, Penni 作者

Pennwell Corp

译者

出版日期

250 页数

$ 77.97 价格

HRD

丛书系列

9781593700539 图书编码

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发表于2024-11-09

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Customer Service 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Customer Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Customer Service 在线电子书图书描述

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: Build an aligned motivated team Offer new services and products to meet your customers needs Reduce unbilled losses in your meter to cash cycle Create effective channel management Define, measure and map your key customer service processes Utilize workforce management tools

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