Customer Service Delivery 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024


Customer Service Delivery

简体网页||繁体网页
Larry Fogli 作者
John Wiley & Sons Inc
译者
2005-12 出版日期
352 页数
506.00元 价格
HRD
丛书系列
9780787976200 图书编码

Customer Service Delivery 在线电子书 图书标签:  


喜欢 Customer Service Delivery 在线电子书 的读者还喜欢




点击这里下载
    

想要找书就要到 图书目录大全
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

发表于2024-11-25


Customer Service Delivery 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Customer Service Delivery 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Customer Service Delivery 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024



Customer Service Delivery 在线电子书 用户评价

评分

评分

评分

评分

评分

Customer Service Delivery 在线电子书 著者简介


Customer Service Delivery 在线电子书 图书目录


Customer Service Delivery 在线电子书 pdf 下载 txt下载 epub 下载 mobi 在线电子书下载

Customer Service Delivery 在线电子书 图书描述

在线阅读本书

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.

From the Inside Flap

With the explosive growth of the service sector within the United States economy and the need for companies to compete for market share there is an increasing need to improve customer service delivery as a vital component for organizational survival. Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today's competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service. Customer Service Delivery is a volume in the Professional Practice Series. The volumes seek to inform with guidance, insights, and advice on how to apply the concepts, findings, methods, and tools derived from industrial/organizational psychology to solve human-related organizational problems.

Customer Service Delivery 在线电子书 下载 mobi epub pdf txt 在线电子书下载

想要找书就要到 图书目录大全
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

Customer Service Delivery 在线电子书 读后感

评分

评分

评分

评分

评分

类似图书 点击查看全场最低价

Customer Service Delivery 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024


分享链接





Customer Service Delivery 在线电子书 相关图书




本站所有内容均为互联网搜索引擎提供的公开搜索信息,本站不存储任何数据与内容,任何内容与数据均与本站无关,如有需要请联系相关搜索引擎包括但不限于百度google,bing,sogou

友情链接

© 2024 book.wenda123.org All Rights Reserved. 图书目录大全 版权所有