Eliminate negative verbal and nonverbal behaviours and replace them with positive signals that improve the entire organisation 'No one argues the importance of the small scale better than Stephen Young, who calls these make-or-break communications micromessages.'- O magazine In this groundbreaking book, Stephen Young, one of the foremost national experts in leadership, introduces his concept of 'micromessages.' Those are critical behaviours-looks, gestures, tone, nuance, inflection, syntax-that tell people what we really think of them, in contrast to the words we speak, and show you how to cultivate positive messages that will enhance the whole company. Key features Young's approach has helped companies around the world generate positive micromessages throughout the organisation, including Apple, Lockheed Martin, H&R Block, Daimler Chrysler, Prudential, and Raytheon Real-life workplace scenarios, self-assessments, and concrete solutions teach readers how to master the skills of interpreting and altering micromessages Stephen Young is recognized as one of the foremost experts in organisational leadership and diversity
具体描述
读后感
评分
评分
评分
评分
用户评价
相关图书
本站所有内容均为互联网搜索引擎提供的公开搜索信息，本站不存储任何数据与内容，任何内容与数据均与本站无关，如有需要请联系相关搜索引擎包括但不限于百度，google,bing,sogou 等
© 2025 book.wenda123.org All Rights Reserved. 图书目录大全 版权所有