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The World of Customer Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Odgers, Pattie 作者

Thomson Learning College

译者

2007-3 出版日期

224 页数

$ 92.60 价格

Pap

丛书系列

9780538730464 图书编码

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发表于2024-11-24

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The World of Customer Service 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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The World of Customer Service 在线电子书图书描述

For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. "The World of Customer Service, 2/e" teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities.

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