The information economy has forever changed the way managers see today's highly complex employees. This new ideal worker is a technically skilled individual willing to devote heart and mind - as well as hands - to drive results. At the same time, these workers must cope with the competing demands of personal responsibilities. In Leveraging the New Human Capital, Sandra Burud and Mario Tumolo use research and case studies to illustrate five specific strategies companies must adopt to survive this new reality. An original contribution, the authors reveal why some organizations excel in managing the dual-focus workforce in ways that contribute to business success. Their ideas are introduced and reinforced by brief essays from guest authors Peter Senge, Mihalyi Csikszentmihalyi, Robert Reich, and Rosabeth Moss Kanter.
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