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The Conflict Survival Kit 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2025

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Goodwin, Cliff/ Griffith, Daniel B. 作者

Prentice Hall

译者

2006-3 出版日期

352 页数

$ 44.52 价格

Pap

丛书系列

9780131183032 图书编码

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发表于2025-02-17

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The Conflict Survival Kit 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2025

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Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills-such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making-and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.

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