Satisfaction 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024


Satisfaction

简体网页||繁体网页
Chris Denove 作者
Portfolio Hardcover
译者
2006-2-2 出版日期
288 页数
USD 25.95 价格
Hardcover
丛书系列
9781591841098 图书编码

Satisfaction 在线电子书 图书标签: 英文  (English)   


喜欢 Satisfaction 在线电子书 的读者还喜欢




点击这里下载
    

想要找书就要到 图书目录大全
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

发表于2024-11-10


Satisfaction 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Satisfaction 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Satisfaction 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024



Satisfaction 在线电子书 用户评价

评分

MKT万岁!

评分

MKT万岁!

评分

MKT万岁!

评分

MKT万岁!

评分

MKT万岁!

Satisfaction 在线电子书 著者简介


Satisfaction 在线电子书 图书目录


Satisfaction 在线电子书 pdf 下载 txt下载 epub 下载 mobi 在线电子书下载

Satisfaction 在线电子书 图书描述

For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Its trophy has become as recognizable as the Oscar, proudly advertised by companies that have earned it, in categories ranging from cars to cell phones to health care to hotels. A high rating from J. D. Power and Associates is the surest sign that a company is truly listening to its customers, and responding with outstanding service. But hearing the voice of the customer is easier said than done, as you'll learn from two of the company's senior executives. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. Authors Chris Denove and James D. Power IV unlock the vault on decades of closely guarded research data, surveys, and feedback-including insights previously available only to clients of J. D. Power and Associates. They explain, for instance, how to:

* Understand the financial link between satisfaction and profits

* Turn customers who are simply "satisfied" into vocal advocates for your business

* Build a culture of customer satisfaction from the top down

* Empower frontline employees to do the right thing

* Use problem resolution as an opportunity to make new fans

Satisfaction offers tactical advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day-and of other companies that ignored the voice of the customer, with dire consequences. As company founder J. D. Power III writes in his introduction: "The consumer is no longer the passive recipient but has been transformed by the Internet and the availability of knowledge into a powerbroker for him or herself. Buyers in auto dealerships, patients in hospitals, travelers in hotels are now unwilling to compromise. They have high expectations and the data to back them up. The customer's voice is louder and clearer than ever, and attention must be paid."

Satisfaction 在线电子书 下载 mobi epub pdf txt 在线电子书下载

想要找书就要到 图书目录大全
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

Satisfaction 在线电子书 读后感

评分

评分

评分

评分

评分

类似图书 点击查看全场最低价

Satisfaction 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024


分享链接





Satisfaction 在线电子书 相关图书




本站所有内容均为互联网搜索引擎提供的公开搜索信息,本站不存储任何数据与内容,任何内容与数据均与本站无关,如有需要请联系相关搜索引擎包括但不限于百度google,bing,sogou

友情链接

© 2024 book.wenda123.org All Rights Reserved. 图书目录大全 版权所有