Customer Friendly 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Ziegenfuss, James T. 作者

Rowman & Littlefield Pub Inc

譯者

2007-3 出版日期

246 頁數

$ 39.55 價格

Pap

叢書系列

9780761837534 圖書編碼

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Customer Friendly 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Customer Friendly 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Customer Friendly 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Customer Friendly 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

Customer Friendly 在線電子書圖書描述

The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer support. Even public agency leaders increasingly recognize the need to offer better service to citizens. This book presents the organizational architecture of customer friendly organizations. How do some private companies and public agencies become customer friendly-by accident or design? Academics and practicing managers know that organizational design affects behavior. This book helps us understand how we develop high performance organizations-in this case, organizations that consistently deliver high quality service. It builds on the theory and application of 'systems thinking' to organization design and behavior by showing how products, structure, psychological climate, culture, and leadership work together to produce customer friendly experiences. Beginning with the architectural model, the book offers a series of cases to illustrate the application: hospital, auto manufacturer, airline, hotel, bank, university, and library.

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