To achieve success in today's ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. Instead of approaching new product development from the inside out, companies have to begin by looking at the process from the outside in, beginning with the customer experience. It's a new way of thinking-and working-that can transform companies struggling to adapt to today's environment into innovative, agile, and commercially successful organizations.Companies must develop a new set of organizational competencies: qualitative customer research to better understand customer behaviors and motivations; an open design process to reframe possibilities and translate new ideas into great customer experiences; and agile technological implementation to quickly prototype ideas, getting them from the whiteboard out into the world where people can respond to them. In "Subject to Change: Creating Great Products and Services for an Uncertain World", Adaptive Path, a leading experience strategy and design company, demonstrates how successful businesses can - and should - use customer experiences to inform and shape the product development process, from start to finish.
具体描述
读后感
我的本科毕业设计，做的是餐馆设计流程。基本思路是，根据现有的餐厅风格特征进行整理分析概括，得出什么特征定位的餐厅，适合用什么元素和风格。然后设计师在得到客户需求之后，根据要求，列表查询，设计的基本定位即刻一目了然。 当时的结果自认为还挺满意，起码可以自圆其...
评分——想了解世界上最好的UX工作室Adaptive Path吗？ 那你不要错过这本书！ 这本书的作者是 ——Adaptive Path的设计师们 其中一个光头Peter来公司做他们做的项目的发表时 拿着刚刚上市不久的Iphone4 控制着大屏幕上的内容 边讲边用食指在手机屏幕上滑动着 惊讶全场 想来那是...
评分这是一本自我读了[Don't make me think]之后，又让我心情有点沸腾的书。可能是译者与我同为射手座的关系。它让我从他的译文中我找到了共鸣。 此书从不同角度讨论了用户体验对于设计的重要性。而用户是由各色各样具有不同特质的人构成，他们不但具有形形色色的标签，而且他们也...
评分书比较薄，内容还算不错，就是一些地方的翻译不是很白话，让人不易读懂。 书中重点强调了设计要作为公司战略，设计要以用户体验为主。 感觉本书主要讲了理念，实操和实例较少，不易执行和操作。到是适合开拓思路，拓展视野，其中柯达和苹果的例子较多，也较有代表性，值得看看...
用户评价
其实，作者也很乱。
评分这本书是我刚毕业时就读过的，当时刚出版没多久
评分这本书是我刚毕业时就读过的，当时刚出版没多久
评分Saw in Continuum...
评分不过大多都是价值观,方法论依然要自己总结
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