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Technology and Customer Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Timm, Paul R.; Jones, Christopher G. 作者

译者

2004-5 出版日期

208 页数

$ 73.90 价格

丛书系列

9780130989901 图书编码

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发表于2024-12-28

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Technology and Customer Service 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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For courses in Technical Customer Service, Marketing, and Sales. Addressing the use of current technology in building customer loyalty such as call centers, web pages, and customer relationship management (CRM), this easily readable text explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. Techno-savvy readers will find this text provides a concise review of the mechanics and a liberal dose of application ideas. For those who are less familiar with technology, the material will teach basics needed to develop and sustain customer loyalty.

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