Item 1 Meeting Guests迎接客人 Model 1 Meeting Guests at the Airport接機服務 Model 2 On the Way to the Hotel至飯店途中 Model 3 A Welcome Speech歡迎詞 Model4 China-a Country with an Ancient Civilization古國話文明Item 2 H0teI Checkin 飯店入住登記 Model 1 Hotel Room Reservation預定客房 Model 2 Checking in入住登記 Model 3 Itinerary Planning行程安排 Model 4 Process ofHotel Guest Registration基本入住登記程序IIem 3 Housekeeping Service客房服務 Model 1 Escorting the Guest into the GuestRoom陪送客人進房 Model 2 Making Up the Room收拾房間 Model 3 About Room Service Order客房用餐服務 Model 4 Hotels Today今日酒店Item 4 Food&Beverage Service餐飲服務 Model 1 Reserving aTable預定餐桌 Model 2 Helping to Order Dishes幫助點菜 Model 3 The Payment付款 Model 4 The Chinese Food中國飲食Item 5 City Sightseeing and Transportation都市觀光和交通 Model 1 City Tours都市遊 M0del 2 Car Rental Service租車服務 Model 3 Xikou of Fenghua奉化溪口Item 6 The Service of TraveI Destinations旅遊目的地服務 Model l Narrations on Tour沿途講解 Model 2 At the Ticket Box在售票處 Model 3 Asking the Way問路 Model 4 The Role ofa Tour Guide導遊的職責Item 7 Tour of Gardens園林遊覽 Model 1 ATriptotIle YuYuanGarden遊覽豫園 Model 2 Touringthe SummerPalace遊覽頤和園 Model 3 The Four Elements in a Traditional Garden園林四要素 Model 4 Suzhou Gardens蘇州園林Item 8 T0ur of Mountains山、水之旅 Model 1 On Huangshan黃山之旅 Model 2 A Trip in Guilin遊覽桂林 Model 3 HuangguoshuWaterfalls黃果樹瀑布 Model 4 West Lake西湖Item 9 Tour of Temples中國廟宇 Model l VisitingtheJadeBuddhaTemp~遊覽玉佛寺 Model 2 Daoism道教 Model 3 Visiting the Confucius Temple孔子廟 Model 4 Visiting 和 Wudang Mountain遊覽武當山Item 10 Tours of Historical Sites名勝古跡之旅 Model 1 A Tour of the Forbidden City遊覽紫禁城 Model 2 The Tour ofthe Great Wall長城之旅 Model 3 The Tianyi Pavilion Library天一閣藏書樓Item 11 Tour of Chinese Characteristic Culture 中國特色文化之旅 Model 1 Taljiquan太極拳 Model 2 Spring Festival春節 Model 3 Beijing Opera京劇 Model 4 China-Home ofTea茶鄉中國Item 12 Shopping旅遊購物 Model 1 Chinese Calligraphy中國書法 Model 2 Antiques and Ancient Furniture古玩傢具 Model 3 At the Souvenir Shop在紀念品商店 Model 4 Jade Culture玉器文化Item 1 3 Handling Problems & Emergencies處理問題與緊急情況 Model 1 A Lost PaSsport遺失護照 Model 2 Calling the FirstAid Center打電話到急救中心 Model 3 First Aid Techniques急救技術Item 14 Handling Customer Complaints顧客投訴處理服務 Model 1 A Delayed Flight航班延誤 Model 2 Complaining about the food食品投訴 Model 3 A Tour Guide or a Shopping Guide導遊還是導購 Model 4 A Complaint Letter on Holiday Booking旅遊度假投訴信Item 15 Checking 0ut結賬退房服務 Model 1 Paying the Hotel Bill in Cash現金付賬 Model 2 Paying with Credit Card信用卡付賬 Model 3 Paying with a Traveler's Check支票付賬 Model 4 Checkout Service Procedures退房結賬程序Item 16 Farewell，China再見，中國 Model 1 See You Again Soon再見 Model 2 Seeing Guests off at the Airport機場送客 Model 3 A Farewell Speech歡送詞參考書目
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