ICMI's Call Center Management Dictionary pdf epub mobi txt 電子書下載2025

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出版者:ICMI Press (International Customer Management

作者:Brad Cleveland

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頁數:209

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出版時間:2003-4-1

價格:USD 24.95

裝幀:Paperback

isbn號碼:9780965909358

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Designed specificially for call center management needs, ICMI's new dictionary is the most complete reference of call center industry terms available today, covering management, technology, processes, quality, finance and strategy. Hundreds of detailed descriptions, plus a complete list of acronyms