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作者

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2009 出版日期

272 页数

0 价格

丛书系列

9789525018424 图书编码

Designing Services with Innovative Methods 在线电子书图书标签: design 服务设计 Services Innovative Methods Designing 设计咨询设计

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Designing Services with Innovative Methods 在线电子书著者简介

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Designing Services with Innovative Methods 在线电子书图书描述

Design thinking and innovative methods work as tools for co-creating services and desirable value propositions. Service design is a tool for designing a more sustainable society. Interaction design offers us insight into creating more user-oriented services.

Design practitioners Fran Samalionis from IDEO, Arne van Oosterom from DesignThinkers and Paul Thurston from thinkpublic share their service design thinking and the benefits of the service design process for both companies and for the public sector. Various service design case studies from different business areas and different cultural contexts are presented and described in detail, and this book opens the discussion on designers’ methods and approaches to developing services.

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