Customer Service 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Bonomo, Timothy P. 作者

譯者

出版日期

78 頁數

$ 20.06 價格

叢書系列

9781553695424 圖書編碼

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發表於2024-09-20

Customer Service 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Customer Service 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Customer Service 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Customer Service 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

Customer Service 在線電子書圖書描述

Customer Service, Aiming for Excellence is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well. This easy-to-read, 'one sitting', book tells you how to handle different customers instead of just why you need to. The fun and insights are inescapable and 'it provides the tools to deal with difficult situations with confidence and a greater understanding of the underlying motives behind behavior'. Customer Service, Aiming for Excellence introduces the concept of "Linked Pairs," the relationships between the situations/conditions that cause a problem and the generally appropriate techniques that aid in solving it. Aiming for Excellence also teaches you to identify the 5 customer types and how best to handle them based on their personality. The book also discusses Opportunities for Excellence, Everyday Extraordinary Service and Professionalism. If you have already read a book on customer service, have some fun and add this one to your list. If you read only one book on customer service make this one it

Customer Service 在線電子書下載 mobi epub pdf txt 在線電子書下載

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