Customer Care Excellence 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Cook, Sarah 作者

译者

2008-3 出版日期

280 页数

£ 19.95 价格

丛书系列

9780749450663 图书编码

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发表于2024-09-20

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Customer Care Excellence 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Customer Care Excellence 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and "Customer Care Excellence" will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, "Customer Care Excellence" explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and ebay.

Customer Care Excellence 在线电子书下载 mobi epub pdf txt 在线电子书下载

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