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Customer Care Excellence 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2025

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Cook, Sarah 作者

譯者

2008-3 出版日期

280 頁數

£ 19.95 價格

叢書系列

9780749450663 圖書編碼

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發表於2025-02-17

Customer Care Excellence 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2025

Customer Care Excellence 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2025

Customer Care Excellence 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2025

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Customer Care Excellence 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

Customer Care Excellence 在線電子書圖書描述

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and "Customer Care Excellence" will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, "Customer Care Excellence" explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and ebay.

Customer Care Excellence 在線電子書下載 mobi epub pdf txt 在線電子書下載

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