图书目录大全

The Satisfied Customer 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

☆☆☆☆☆
简体网页||繁体网页

Fornell, Claes 作者

译者

2008-11 出版日期

256 页数

$ 19.15 价格

丛书系列

9780230604063 图书编码

The Satisfied Customer 在线电子书图书标签:

喜欢 The Satisfied Customer 在线电子书的读者还喜欢

下载链接在页面底部

点击这里下载

想要找书就要到图书目录大全

book.wenda123.org

立刻按 ctrl+D收藏本页

你会得到大惊喜!!

发表于2024-11-10

facebook linkedin mastodon messenger pinterest reddit telegram twitter viber vkontakte whatsapp 复制链接

The Satisfied Customer 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

The Satisfied Customer 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

The Satisfied Customer 在线电子书用户评价

评分☆☆☆☆☆

The Satisfied Customer 在线电子书著者简介

The Satisfied Customer 在线电子书图书目录

The Satisfied Customer 在线电子书 pdf 下载 txt下载 epub 下载 mobi 在线电子书下载

The Satisfied Customer 在线电子书图书描述

In our service economy, the most important asset is tough to quantify: a company's relationship with its customers. In this must-read examination of customer relations,Claes Fornell draws out a blueprint for understanding this fact of modern business and reveals the unheralded value of customer satisfaction. Drawing on the results of a massive survey of American consumer satisfaction and including examples from companies like Home Depot and UPS, Fornell explains how to quantify and increase the value of a firm's customer relationships--what he calls the Customer Asset. Arguing that exceeding a customer's expectations is risky, and increasing customer complaints can actually be a good thing, his conclusions about outreach strategy are bold and often surprising.

The Satisfied Customer 在线电子书下载 mobi epub pdf txt 在线电子书下载

想要找书就要到图书目录大全

book.wenda123.org

立刻按 ctrl+D收藏本页

你会得到大惊喜!!