Delivering Knock Your Socks Off Service 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Performance Research Associates 作者

譯者

2008-8 出版日期

0 頁數

CDN$ 32.98 價格

叢書系列

9781596591738 圖書編碼

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發表於2024-11-24

Delivering Knock Your Socks Off Service 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Delivering Knock Your Socks Off Service 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Delivering Knock Your Socks Off Service 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Delivering Knock Your Socks Off Service 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

Delivering Knock Your Socks Off Service 在線電子書圖書描述

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!

Completely updated with new techniques to help the listener work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:

Meeting customers' expectations and satisfying their needs.

Becoming easier to do business with.

Determining the right times to bend or break the rules.

Becoming fantastic fixers and powerful problem-solvers.

Coping effectively with "customers from hell".

Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.

Now more powerful than ever, this indispensable guide tells listeners how to provide better service than their customers have ever imagined.

Delivering Knock Your Socks Off Service 在線電子書下載 mobi epub pdf txt 在線電子書下載

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