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Dancing with the Customer 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Dorrian, Paul 作者

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出版日期

199 页数

$ 16.89 价格

丛书系列

9781415200322 图书编码

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发表于2024-11-28

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Dancing with the Customer 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Dancing with the Customer 在线电子书图书描述

This easy-to-read book provides guidelines for the creation of service and market supremacy by using customer service as a strategic tool.Among the 101 lessons covered are: *developing a competitive frame of mind*guidelines for executives and managers as to how this can be achieved*creating the proper service infrastructure*the practices necessary to create service supremacy*how employees should behave when interacting with customers.The book also provides fundamental reminders as to the importance of service as a strategic weapon. It is an invaluable aide to any business wishing to increase its market share and retain customer loyalty.

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