The best thinking and actions in the fast-moving arena of collaboration and knowledge management The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today. Build or retrofit your organization for new ways of working and collaboration by using knowledge management Adapt to today's most popular ways to collaborate such as social networking Overcome organization silos, knowledge hoarding and "not invented here" resistance Take advantage of emerging technologies and mobile devices to build networks and share knowledge Identify what can be learned from Facebook, Twitter, Google and Amazon to make firms and people smarter, stronger and faster Straightforward and easy-to-follow, this is the resource you'll turn to again and again to get-and stay-in the know. Plus, the book is filled with real-world examples – the case studies and snapshots of how best practice companies are achieving success with knowledge management. Praise for The New Edge in Knowledge: How Knowledge Management is Changing the Way We Do Business “You may think you know knowledge management, but this is new—how knowledge initiatives can incorporate social media, mobile technologies, and learning, for example. This book integrates the new knowledge management with the best of the old, such as communities of practice and measurement. KM still matters, and this book tells you why.”
— Thomas H. Davenport, President’s Distinguished Professor of IT and Management, Babson College "Over the last decade, knowledge management has emerged as a key success factor for the modern corporation, driven by tremendous advances in business analytics. This book studies the best practices in knowledge management and how leadership companies are applying them today."
— Virginia M. Rometty, Senior Vice President and Group Executive Sales, Marketing and Strategy, IBM “APQC has been on the leading edge of knowledge management for almost two decades. O’Dell and Hubert have captured those best practices and created a road map to transform the way people work. Reap the benefits of their experience.”
— C. Jackson Grayson, Chairman and Founder, APQC and co-author of If Only We Knew What We Know “ The New Edge in Knowledge is a useful how-to manual that takes best practice sharing and organizational capability building to the next level: Web 2.0, social networking, mobility, and communities of practice. National and international examples show how companies can create strategic alignment and systematic management to transfer knowledge rapidly and effectively.”
— Rosabeth Moss Kanter, Harvard Business School professor and author of SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good "What has made our KM program strongis sticking to the fundamentals-- that's exactly what this book outlines. It provides trusted advisor guidance on how any company or organization can take the concrete steps to create and implement a world class KM strategy."
— Dan Ranta, Director of Knowledge Sharing, ConocoPhillips “Carla O'Dell and Cindy Hubert have written an amazingly down to earth, useful and practical book on knowledge management and its importance to modern business. Starting with the distinction between information and knowledge, they provide a viewpoint that leaves IT in the dust. Read it to prepare for tomorrow's world!”
— A. Gary Shilling, President, A. Gary Shilling & Co., Inc. “A practical business approach to knowledge management, this book covers KM's value proposition for any organization, provides proven strategies and approaches to make it work, shares how to measure KM's impact, and illustrates high level knowledge sharing with wonderful case studies. Well done!”
— Jane Dysart, Conference Chair, KMWorld & Partner, Dysart & Jones Associates “This book is a tour de force in the field of knowledge management. Read every single page and learn about best practices from the leading firms around the world. All of this and more from the company that leads the way in the field: APQC. I highly recommend it for your bookshelf.”
— Dr. Nick Bontis, Director, Institute for Intellectual Capital Research “Food for thought from two of the pioneers. Carla O’Dell and Cindy Hubert have been in the trenches with many of the organizations that have succeeded in leveraging KM for business benefit. They recognized early the symbiotic relationship between knowledge flow and work flow and have guided practitioners in the quest to optimize and streamline both.”
— Reid Smith, Enterprise Content Management Director, Marathon Oil Company “Carla O’Dell and Cindy Hubert take knowledge management from vague idea to strategic enabler. In so doing, they clear up the not only the whats, but the whys and the hows. This book establishes knowledge management as an organizational discipline. The authors offer a straightforward set of execution steps, coaching readers on how to launch their own knowledge management programs in a deliberate and rigorous way.”
— Jill Dyché, Partner and Co-Founder, Baseline Consulting; Author of Customer Data Integration: Reaching a Single Version of the Truth “The authors and APQC have put together an excellent ‘how to’ manual for Knowledge Management (KM) that can benefit any organization, from those experienced in KM to those just starting. The authors have taken their years of experience and excellence in this field and written a masterful introduction and design manual that incorporates industry best-practices and alerts readers to the pitfalls they are likely to encounter. This book needs to be in the hands of every KM professional and corporate senior leader.”
— Ralph Soule, a member of the US Navy
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这本书简直是一场思维的盛宴,尤其是对于那些热衷于在传统学科边界上寻找新大陆的探索者来说。作者的叙述视角极其独特,仿佛带着一副高倍显微镜,聚焦于那些在主流学术界尚未完全被命名的“知识的边缘地带”。我特别欣赏他对概念重构的勇气,他不仅仅是在梳理已有的理论,更像是在搭建一座全新的知识桥梁,连接着看似风马牛不相及的领域,比如量子物理对认知心理学的影响,或是复杂系统理论在艺术创作中的隐喻作用。阅读过程中,我经常需要停下来,不是因为内容晦涩难懂,而是因为那些激发的联想太过丰富,我的大脑需要时间去消化和整合这些全新的认知框架。书中引用的案例和研究往往是跨学科的尖端成果,但作者的功力在于,他能用一种极其清晰且富有启发性的语言将它们串联起来,让一个非专业读者也能感受到那种“豁然开朗”的震撼。这本书的价值不在于提供确切的答案,而在于它完美地展示了提问的方式正在如何改变我们对世界的理解。它迫使我重新审视那些我曾认为理所当然的知识结构,并开始质疑那些尚未被我们充分探索的潜能所在。
评分读完这本书,我最大的感受是它为我打开了一扇通往“未来方法论”的窗户。它没有陷入故纸堆中对既有理论的重复阐述,反而是大胆地探讨了在数据爆炸和技术飞速迭代的时代,我们应该如何“生产”和“验证”知识。作者对当前学术研究的范式僵化提出了尖锐的批评,认为传统的线性、还原论的研究路径已经无法有效应对当前世界的复杂性。书中对“涌现性思维”和“分布式知识网络”的论述尤其引人深思,这不仅仅是理论上的探讨,更像是给科研人员和决策者提供了一份实用的操作指南——如何构建一个能够自我修正、不断进化的知识生态系统。我尤其喜欢其中对“失败的价值”的重新定义,作者认为,在知识前沿,未能产生预期的结果往往比验证既有假设更有价值,因为它揭示了现有模型未覆盖的区域。这本书的语言风格是强劲而直接的,充满了一种对现状的不满和对突破的渴望,读起来让人感到热血沸腾,迫不及待地想将书中的理念付诸实践。
评分这本书最让我感到惊喜的是它的“人文关怀”与冰冷的前沿科技思考完美融合。在探讨那些宏大而抽象的知识前沿时,作者从未忘记关注这些进步对个体生命体验的影响。他用一种近乎诗意的语言描述了当人类的认知边界被拓宽时,我们内心的迷茫与兴奋并存的复杂情感。书中对“技术异化”的讨论,并没有停留在老生常谈的层面,而是结合最新的神经科学发现,探讨了数字环境如何重塑我们的“内在叙事结构”。我发现这本书的阅读体验是高度个人化的,不同背景的读者可能会从中提取出截然不同的重点——工程师可能关注算法的优化,而我则更多地被那些关于“意义构建”的段落所打动。它成功地将硬科学的冷峻与人文学科的温度结合起来,形成了一种既具穿透力又富有温度的知识图景。这是一本让你在阅读时微笑,在合上时深思的好书,它教会我们在不断变化的世界中,如何保持清醒的自我认知。
评分这本书的叙事节奏掌握得非常巧妙,它像一部层层递进的悬疑片,但主角不是某个人物,而是“知识本身”的演变轨迹。作者在开篇就设定了一个宏大的背景——人类认知能力的局限性,并以此为出发点,逐步深入到具体的案例分析中。我印象最深的是关于“语义漂移”的章节,它细腻地描绘了核心概念如何在跨文化和跨学科交流中不断地被重新塑形和赋予新的意义,这对于从事国际交流或跨界合作的人来说,简直是教科书级别的洞察。文字的密度非常高,每一个段落都蕴含着丰富的逻辑链条,但奇怪的是,由于作者对类比的运用达到了出神入化的地步,使得那些深奥的哲学思辨也变得触手可及。我需要时不时地在阅读时做批注,不是为了记住内容,而是为了记录下自己被激发出的、与书中观点交锋的新想法。这本书的后劲很大,合上书本后,你会发现你对周围事物的观察方式已经发生了微妙但不可逆转的改变。
评分坦率地说,这本书的起点非常高,它要求读者具备一定的基础知识储备,才能完全领略其深邃之处。作者显然没有试图取悦那些寻求快餐式知识的读者,而是直接将我们带入了知识生产的最前沿,那里充满了不确定性和高度的专业术语。然而,正是这种毫不妥协的专业性,赋予了这本书极强的权威感和可信度。我被书中对“知识的物质性”的探讨深深吸引。作者提出,我们不能将知识仅仅视为抽象的信息流,它也受到其载体(无论是纸张、服务器还是人类大脑)的物理限制和结构特性所制约。这种从物理学视角反观信息学的做法,提供了一种全新的批判性工具。全书的论证过程严密得像一台瑞士钟表,每一个章节之间的衔接都经过了精心的设计,很少有冗余的叙述,一切都为最终的论点服务。对于那些追求学术严谨性,并且对知识论有着深刻兴趣的读者,这本书无疑是一部里程碑式的作品,它挑战了我们对“已知”的定义。
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