PART ONE
Lesson One Shopping-Guiding
Lesson Two Reception
Lesson Three Recommendation
Lesson Four Bargaining
Lesson Five Accepting the Payment
Lesson Six Guarantee
Lesson Seven Packing and Shipping
Lesson Eight Delivering the Goods to the
Customers
lesson Nine Changing and Refunding
Lesson Ten Apologies
PART TWO
Lesson Eleven At the Foodstuff Department
Lesson Twelve At the Cigarettes, Wines and Tea
Department
Lesson Thirteen At the photographic Articles
Department
Lesson Fourteen At the Household Electric Appliance
Department
Lesson Fifteen At the Clock and Watch
Department
Lesson Sixteen At the Sports Goods
Department
Lesson Seventeen At the Office Appliance
Department
Lesson Eighteen At the Hardware Department
Lesson Nineteen At the Toy Department
Lesson Twenty At the Garment Department
Lesson Twenty-ne At the Hats and Shoes
Department
Lesson Twenty-two At the Cosmetic Department
Lesson Twenty-three At the Leather Goods
Department
Lesson Twenty-our At the Arts and Grafts
Department
Lesson Twenty-five At the Jewelery Department
Lesson Twenty-six At the Textile Department
Lesson Twenty-even At the Knitting-ool.
Department
Lesson Twenty-eight At the Woolen Sweater
Department
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