Contents
Introduction
Planning the organization, planning the people
Planning the organization
Designing an organization - the options available
Factors influencing choice of organization structure
Planning the people
Personnel records
Predicting labour wastage
Measuring absenteeism
Controlling absenteeism and wastage
Adding a strategic dimension
Putting the plan together
A human resource planning case study - ICL
References
Recruitment and selection
Recruitment policy
The labour market
Employment costs and the recruitment process
Job definition
Job specifications
Key result areas
Language used in job specifications and key result area
statements
Competencies and selection
Finding applicants
Advertising for staff
Short listing
Selection
Criteria for selection methods
Interviewing
Intelligence tests
Personality tests
References
Biodata
Ability tests
Assessment centres
References
Motivation and reward management
Motivation
Reward management
Maintaining competitive rewards
Achieving internal equity based on job content
Payment by results
Appraisal
Pay for skills and competence
Performance management
References
Change quality and integration
Culture
Communications
Total-quality management and continuous improvement
Training for change
Rank Xerox UK Ltd - a case study in integration change and
quality
References
Occupational health and safety
Accidents and ill health at work
The legal framework
Management of health and safety at work
References
Trade unions and collective bargaining
Trade-union membership, structure and government
Management-union relations
References
Employee participation
What is participation?
Main forms of participation
Trends and rationales
Impact of participation
References
Conflict and discipline at work
Conflict and its causes
Grievance and disputes procedures
Disciplinary procedures
References
Achieving an integrated approach
References
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