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Secret Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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DiJulius, John R. 作者

AMACOM

译者

2003-1 出版日期

208 页数

$ 20.28 价格

Pap

丛书系列

9780814471715 图书编码

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发表于2024-09-19

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Secret Service 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Secret Service 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers, but how many of them deliver unforgettably good customer service? "Secret Service" reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the "Customer Experience Cycle," "Secret Service" reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: turn customer complaints into positive experiences; use marketing to go deeper with existing customers; and, increase customer and employee retention, and turn bland customer service into truly memorable customer experiences".

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