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Day, Charles E. 作者

McGraw-Hill Professional

译者

2000-4 出版日期

516 页数

$ 81.30 价格

丛书系列

9780070164307 图书编码

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发表于2024-08-07

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Profiting from Teleservices 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Optimize call center technologies and boost your bottom line. Open up new sales opportunities and improve customer service with today's newest teleservice technologies! "Call Center Operations: Profiting from Teleservices," by Charles E. Day, puts at your fingertips everything you need to understand computer telephony integration...assess available methodologies...and pick the ones right for your business needs. This hands-on guide covers all the angles: management and marketing issues such as business-to-business and business-to-consumer campaigns, facility and people resources, and call center organization; network architectures, including ISDN; PBX/ACD functionality; local, long distance and cable providers; and more; automatic and predictive dialing...client server technology...GUIs and legacy hosts; call center software packages and systems; workload management, forecasting and staff schedule modeling and much, much more!

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