The Customer Service Training Tool Kit 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024


The Customer Service Training Tool Kit

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Val GeeJeff Gee 作者
McGraw-Hill Trade
譯者
2000-1 出版日期
365 頁數
$ 135.60 價格
HRD
叢書系列
9780079137739 圖書編碼

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The Customer Service Training Tool Kit 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

The Customer Service Training Tool Kit 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

The Customer Service Training Tool Kit 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024



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The Customer Service Training Tool Kit 在線電子書 著者簡介


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The Customer Service Training Tool Kit 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

The Customer Service Training Tool Kit 在線電子書 圖書描述

Train your staff to provide great customer service in every situation! Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of the time it would take to develop a program from scratch. This comprehensive tool kit contains 60 ready-to-use activities that can be used 'as is' in short sessions of less than an hour or combined to create longer programs that you can tailor to the specific needs of your frontline employees. All of the activities - which range from provocative role-playing exercises to intriguing 'What Would You Do In This Situation?' questionnaires - have been tested and proven highly effective in developing positive attitudes and customer-friendly behavior in service employees. What's more, participants in these sessions tend to enjoy them and look forward to them as they learn to: revitalize their energy on 'bad days'; listen to customers with an open mind; bring empathy to all customer encounters; overcome barriers that inhibit problem solving; use words that inspire trust and confidence; pacify unhappy customers; end a conversation gracefully; find 'win-win' solutions to all kinds of problems; and, much, much more! Filled with reproducible participant handouts, worksheets, questionnaires, and overhead masters, this one-of-kind tool kit will help you put together a superb customer service training program with a minimum of effort.

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