The Nordstrom Way 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Robert Spector 作者

Wiley

译者

1996-09 出版日期

256 页数

USD 19.95 价格

Paperback

丛书系列

9780471161608 图书编码

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发表于2024-09-17

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The Nordstrom Way 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Praise for The Nordstrom Way

"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.

"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.

"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies

"Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company

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