The Nordstrom Way 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Robert Spector 作者

Wiley

譯者

1996-09 出版日期

256 頁數

USD 19.95 價格

Paperback

叢書系列

9780471161608 圖書編碼

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發表於2024-09-19

The Nordstrom Way 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

The Nordstrom Way 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

The Nordstrom Way 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Praise for The Nordstrom Way

"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.

"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.

"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies

"Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company

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