Call Centers For Dummies (For Dummies (Computer/Tech)) 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Réal Bergevin 作者

John Wiley & Sons

译者

2005-05-18 出版日期

362 页数

USD 21.99 价格

Paperback

丛书系列

9780470835494 图书编码

Call Centers For Dummies (For Dummies (Computer/Tech)) 在线电子书图书标签: callcenters

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Call Centers For Dummies (For Dummies (Computer/Tech)) 在线电子书图书描述

A fun and simple guide to improving call center management and response

Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.

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